Browser Issues

Browser Issues

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Browers Issues

We aren’t perfect and believe it or not, neither are our computers or smart devices —shocking, I know.

When you run into issues with your devices, there are some steps you can take to improve your user experience. Some of these issues can be solved by changing your browser settings, refreshing the page or clearing the browser cache and cookies.

Force Refresh

A force refresh will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts for force refreshing your browser:

  • Windows: Ctrl + F5
  • Mac/Apple: Apple + R or Cmd + R
  • Linux: F5

Clearing Your Browser Cache

If you are experiencing problems displaying pages on your website, clearing the browser cache is a great first step to resolve the issue.

Clearing Cookies

The majority of websites requires the use of browser cookies for the site to work correctly. These cookies aren’t as fun as the ones that you can dunk in a cold glass of milk, but they do help with your online experience.  If you have trouble with some sites, you may wish to check to make sure you have cookies enabled.

If you can’t clear out your username/password from showing up in the browser when you try to log in, you may need to clear your browser cookies.

Unless you have privacy concerns, we don’t recommend clearing all browser cookies, as that will affect your experience using other websites. But clearing out your cookies every now and again can sometimes help when your browser is having issues.

Check that JavaScript is enabled

Most websites use a type of code called JavaScript to work properly. If you have JavaScript disabled, you won’t be able to load that website in your browser. Some features, like post sliders and slide-out menus, also use JavaScript.

For the best experience online you need to have JavaScript enabled in your browser. By going to Javascript, you will be able to tell whether JavaScript is enabled or not and has instructions on how to install, update, or enable.

Please note that some ad-blockers and anti-virus browser extensions can sometimes block JavaScript. Try disabling those extensions and check if the My Site pages work correctly. If so, add an exception for to the browser extension/add-on, and it shouldn’t block our code anymore.

Hopefully, now you can explore the internet in all its glory! If you are still having issues, your device may need anti-virus software.

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Sarah Shanahan

More than five years of professional experience in public relations, advertising, and marketing, with particular emphasis on account management, content creations, media relations, internal communications, strategic communications, digital and social media strategy.

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